Privacy notice

• We hold what you tell us about your case so it is there when you come back.
• We do not sell it, and we do not use it to train AI models.
• You can ask for a copy or have it deleted, from Settings or by email.
• Your case is about children, so most of what you add is sensitive. We ask for your explicit consent before you add any of it.

familycourt.app is a trading name of Nomis Labs Ltd, a company registered in England and Wales (company number 17424914), registered office Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.

We help parents and litigants in person in England and Wales understand the family court process and prepare their own documents. We are not a law firm and we do not give legal advice.

We are the controller of the information described here. Our registration with the Information Commissioner's Office is in progress. We will publish our registration number here as soon as it is issued.

If you have a question about your information, write to privacy@familycourt.app.

• Your account. Your email address, and your name if you give it.
• What you tell McKenzie. The messages you send and the answers you give in the first conversation, so your case map and your documents are there when you come back.
• Documents you add. Files you upload, the text we read out of them, and the notes and drafts you write.
• Your case details. Dates, court names, and the children the case is about, as you confirm them.
• Your consents. Which version of these terms and this notice you accepted, and when, and whether you asked for product email.
• Payment details. Handled by Stripe. We never see your card number; we hold the fact of a subscription and its dates.
• Technical information. Basic logs needed to keep the service running and secure.

Data protection law asks us to give a reason for each use. Ours are:

• To provide the service you signed up for. Your account, your case, your documents and your subscription. The reason is performance of our contract with you.
• To keep the service running, safe and secure. Logs, abuse prevention, and reviewing conversations where something suggests a risk to a child or to you. The reason is our legitimate interests in a safe service, balanced against your privacy, and in the case of a safeguarding concern, the protection of a child.
• To send you product email you asked for. The reason is your consent, which you can withdraw at any time.
• To meet our legal obligations. Tax records for payments, and responding to a lawful request. The reason is legal obligation.

Family court material is sensitive by its nature. It can reveal health, ethnicity, religion or beliefs, and it can describe abuse or criminal allegations. Data protection law calls most of that special category data and asks for a higher standard before anyone holds it.

We rely on your explicit consent. Before you add case material for the first time we ask you, on one screen, to agree specifically to us holding it for this purpose. You can withdraw that consent at any time in Settings. Withdrawing it stops us holding new material and lets you delete what is already there; it does not undo what was lawfully done beforehand.

Where material describes criminal allegations, we hold it only as part of your own case record, under the same consent.

Court documents contain other people's information, including the other parent and professionals working on your case. We store only what you choose to add, we do not build a profile of anyone, and we do not use it for anything other than helping you with your own case.

Your case is about children, so their details are part of it. We store what you confirm, and no more. The service is for adults: it is not intended for use by children, and we do not knowingly collect information directly from them.

• Show you where you are on the family court process and explain what happens next.
• Read documents you add and help you prepare your own.
• Keep your case so it is there when you sign back in.
• Review conversations for safety, where something suggests a risk to a child or to you.

We do not sell your information. We do not use what you write to train AI models. Your material is not shared with other users. Nothing you add is used to make an automated decision about you.

We use a small number of providers to run the service. Each handles your information only to provide that service to us, under a written agreement.

• Supabase for the database and file storage. Hosted in the European Union.
• Anthropic for the AI that reads and explains documents. United States, with zero data retention confirmed for our use.
• OpenAI for the text embeddings that make search work. United States.
• Render for hosting. European Union (EU).
• Stripe for payments. United States and the European Union.
• Resend for account email. United States.
• Cal.com for booking a McKenzie friend session. United States.

Some of the providers we use process data outside the UK. Where they do, we only use providers covered by UK adequacy regulations, or protected by the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

• Your case and documents. While your account is open. When you delete your account, your data is removed from our live systems within 120 days. It may remain in encrypted backups until those backups expire, which is no more than 12 months.
• Documents you remove. Kept for 30 days so you can restore them, then deleted.
• Conversation logs. 12 months, including any conversation flagged for safeguarding.
• Payment and tax records. Six years, because tax law requires it.
• Backups. 12 months.

You can ask for a copy of your information, ask us to correct it, ask us to delete it, ask us to restrict how we use it, object to how we use it, or ask for it in a portable form. You can do the first and the third yourself in Settings, at any time. For anything else, write to privacy@familycourt.app and we will respond within one month.

Where we rely on your consent, you can withdraw it at any time without giving a reason.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk, or by phone on 0303 123 1113. We would rather you told us first, at privacy@familycourt.app, so we can put it right.

We use the cookies we need to sign you in and keep the site working, and analytics cookies only if you accept them. You can change your choice at any time. The cookie policy lists each one.

If information is lost or exposed in a way that puts you at risk, we will tell you without undue delay, and we will tell the Information Commissioner's Office within 72 hours where the law requires it.

If we change anything material we will email you before it takes effect. This is version 1.0, last updated 21 September 2026.